The IRS announced this week it is continuing to develop web "bots" and using new computer tools to help alleviate the shortage of staff to answer taxpayer phone calls.
Darren Guillot, the Commissioner for Collections, IRS Small Business/Self-Employed Division spoke at a conference on October 21, 2021. Guillot stated that the IRS is now on track to process 1.5 million online installment agreements this year. He noted, "I can recall when we were hopeful to break 200,000 or 300,000 agreements in a year." Online installment agreements enable taxpayers to apply for tax payment plans.
During the past year, the IRS has been able to answer only 2 out of 10 calls by taxpayers. The IRS information technology (IT) staff is developing web bots and using artificial intelligence...More